Last updated: May 3, 2026
Immediate Digital Access: Upon completing your purchase, you will receive a digital passport for your clothing item within 24 hours via email. This digital passport serves as proof of ownership and authenticity, and provides immediate access to our digital ecosystem features through our mobile application.
The digital passport is an integral part of your purchase and enables you to:
Important: Digital passports are delivered immediately and cannot be returned or refunded once delivered, as they are provided instantly upon purchase completion.
Production and Delivery: Due to high demand and our commitment to quality, physical clothing items are produced on-demand. The average delivery time for physical products is approximately 30 days from the date of purchase.
This extended timeline ensures:
You will receive shipping notifications and tracking information once your physical item enters production and ships.
We accept returns within 30 days of physical delivery (not purchase date) for items in their original condition, unworn, unwashed, with tags attached, and in original packaging. Items must be in the same condition as when you received them.
Note: The 30-day return window begins from the date you receive the physical product, not from the purchase date. This accounts for the production and shipping timeline.
To initiate a return:
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service as we are not responsible for items lost in return transit.
Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process it.
Important: Refunds apply only to the physical product. Digital passports are non-refundable as they are delivered immediately and provide instant access to our digital ecosystem features.
Note: For payments made through Stripe, refunds will appear on your original payment method statement.
The following items cannot be returned:
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order for the desired item. Note that a new digital passport will be issued with the new purchase.
If you receive a defective item or an item that doesn't match your order, please contact us immediately at returns@minimalorder.com. We will cover return shipping costs and expedite your replacement or refund.
Wallet Requirements: To fully access and utilize our digital ecosystem features, you may need to provide your cryptocurrency wallet address or related information. This information is used solely for enabling digital asset functionality within our mobile application.
Privacy and Security: We do not store private keys or sensitive wallet information. You are solely responsible for the security of your cryptocurrency wallet. Minimal Order is not responsible for any loss, theft, or unauthorized access to your wallet or digital assets.
If you need to update your wallet information or have questions about digital asset access, please contact us at support@minimalorder.com.
International customers are responsible for return shipping costs and any customs fees. Please ensure items comply with your country's return regulations.
For questions about returns, please contact us at:
Email: returns@minimalorder.com
Phone: [Your Phone Number]
Hours: Monday-Friday, 9 AM - 5 PM EST