AYLO is a premium streetwear brand that seamlessly combines high-quality physical apparel with cutting-edge digital innovation. Every purchase includes a digital passport that unlocks access to our comprehensive digital ecosystem, featuring digital avatars, rating systems, gamification elements, and community features accessible through our mobile application.
A digital passport is a unique digital certificate that comes with every AYLO purchase. It serves as proof of ownership and authenticity, and is delivered immediately via email (within 24 hours of purchase). Your digital passport provides instant access to our digital ecosystem features, including digital avatars, rating systems, and community engagement, all through our mobile application.
Our digital ecosystem includes:
All of these features are accessible through our mobile application using your digital passport.
To fully access and utilize our digital ecosystem features, you may need to provide your cryptocurrency wallet address or related information. This is used solely to enable digital asset functionality within our mobile application. We do not store private keys or sensitive wallet information. You are solely responsible for the security of your cryptocurrency wallet.
No. AYLO does not promise, guarantee, or imply any income, earnings, or financial returns from purchasing our products or participating in our digital ecosystem. Our products are clothing items and digital assets for personal use and enjoyment. Digital features, including avatars, ratings, and gamification elements, are for entertainment and engagement purposes only.
We are based in New York, where our headquarters, design, and business operations are located. Our premium clothing is manufactured in Los Angeles, California, ensuring the highest quality standards and craftsmanship in every garment. We ship worldwide from our Los Angeles facility.
We accept various payment methods through Stripe, including credit cards, debit cards, cryptocurrency, Cash App, and other payment options displayed at checkout. All payments are processed securely.
Your digital passport is delivered immediately upon purchase completion, typically within 24 hours via email. This gives you instant access to our digital ecosystem features while you wait for your physical product.
Due to high demand and our commitment to quality craftsmanship, physical clothing items are produced on-demand. The average delivery time is approximately 30 days from the date of purchase. This includes production time (20-25 business days) plus shipping time (5-7 business days for standard US shipping). See our Shipping Policy for details.
Our extended production timeline ensures premium quality, ethical production practices, and attention to detail in every garment. We produce items on-demand to maintain our exclusive, limited-production standards while managing high demand.
Yes, you will receive email updates at key stages: order confirmation, digital passport delivery, production start, shipping confirmation with tracking number, and delivery confirmation. Once your order ships, you can track it using the provided tracking number on the carrier's website.
Yes, we ship to most countries worldwide. International customers are responsible for customs duties and taxes. The 30-day average delivery time applies to international orders as well, though actual delivery may vary based on customs processing. See our Shipping Policy for more information.
We accept returns within 30 days of physical delivery (not purchase date) for items in original condition with tags attached. The return window begins from the date you receive the physical product, accounting for the production and shipping timeline. See our Return Policy for complete details.
No, digital passports are non-refundable once delivered, as they are provided immediately upon purchase and provide instant access to our digital ecosystem features. Refunds apply only to physical products that meet our return policy requirements.
Contact us at returns@aylo.com with your order number to initiate a return. We will provide return authorization and shipping instructions. Include your order confirmation or digital passport reference number. See our Return Policyfor step-by-step instructions.
Once we receive and inspect your return, refunds are processed within 5-10 business days. The refund will appear on your original payment method. Note that refunds apply only to physical products, not digital passports.
After receiving your digital passport via email, download our mobile application and use your digital passport to create and customize your digital avatar. Your avatar evolves with your engagement and allows you to express your personal style in the digital realm.
Our digital rating system tracks your growth and engagement within the AYLO ecosystem. Your rating reflects your participation, community engagement, and overall activity. Watch your rating grow as you interact with features, participate in events, and engage with the community.
Our platform includes achievements, badges, progress tracking, challenges, events, rewards, and optional leaderboards. These features are designed to make your experience engaging and rewarding, adding an exciting layer of progression to your journey within the AYLO ecosystem.
You will be prompted to provide your cryptocurrency wallet address during account setup in our mobile application, when accessing certain digital features, or via email after receiving your digital passport. This information is used solely to enable digital asset functionality. We never store private keys or sensitive wallet information.
Yes, all payments are processed securely through Stripe, a PCI-compliant payment processor. We do not store your full credit card information on our servers.
If your payment fails, please check that your payment information is correct and that you have sufficient funds. You can also try a different payment method. Contact us at support@aylo.com if issues persist.
Size charts are available on each product page. If you need assistance, please contact us at support@aylo.com.
Contact us immediately at returns@aylo.com with photos of the issue. We will arrange a replacement or refund and cover return shipping costs.
If you can't find the answer you're looking for, please contact us:
Email: support@aylo.com
Phone: [Your Phone Number]
Hours: Monday-Friday, 9 AM - 5 PM EST