Last updated: May 3, 2026
Immediate Digital Access: Upon completing your purchase, you will receive your digital passport via email within 24 hours. This digital passport provides immediate access to:
The digital passport is delivered instantly and serves as your immediate access to our digital ecosystem while you wait for your physical product.
Production Process: Our physical clothing items are produced on-demand in Los Angeles, California, due to high demand and our commitment to premium quality. This ensures every garment meets our exacting standards for craftsmanship and design.
Manufacturing Location: All our premium garments are crafted in Los Angeles, where our manufacturing facility ensures the highest quality standards, ethical production practices, and attention to detail in every piece.
Average Delivery Time: The average delivery time for physical products is approximately 30 daysfrom the date of purchase. This timeline includes:
Why 30 Days? Our extended production timeline reflects our commitment to:
We offer various shipping options at checkout. Shipping rates are calculated based on the destination, weight, and selected shipping method. All prices are displayed in USD.
Note: Shipping costs are calculated separately from production time. The 30-day average delivery time begins from the purchase date and includes both production and shipping periods.
Orders enter production immediately upon purchase confirmation at our Los Angeles manufacturing facility. Production typically takes 20-25 business days, followed by packaging and shipping. You will receive production updates and shipping notifications via email.
Processing time may be longer during peak seasons, special releases, or high-demand periods. We will notify you if there are any significant delays beyond the standard 30-day timeline.
Once your item ships, estimated delivery times:
Total Timeline: Please expect approximately 30 days total from purchase to delivery for standard orders. This includes both production and shipping time.
Note: Delivery times are estimates and not guaranteed. Actual delivery times may vary due to production schedules, carrier delays, customs processing, or other factors beyond our control.
Digital Asset Access: To fully utilize our digital ecosystem features, including digital avatars, ratings, and gamification elements, you may need to provide your cryptocurrency wallet address or related information.
When to Provide: You will be prompted to provide your cryptocurrency wallet information:
Security: We do not store private keys or sensitive wallet information. You are solely responsible for the security of your cryptocurrency wallet. AYLO is not responsible for any loss, theft, or unauthorized access to your wallet or digital assets.
Purpose: Wallet information is used solely to enable digital asset functionality within our ecosystem. This allows you to fully participate in our digital features, including avatar customization, rating systems, and community engagement.
Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to incorrect addresses provided by the customer. Address changes after order confirmation may result in additional fees and potential delays.
Important: If you need to update your shipping address, contact us immediately at shipping@aylo.com. Address changes after production begins may not be possible and could result in additional charges.
You will receive email updates at key stages:
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
We ship internationally to most countries. International customers are responsible for:
International Timeline: The 30-day average delivery time applies to international orders as well, though actual delivery may vary based on customs processing and local carrier performance.
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply. If we cannot reach you within 30 days, the order may be cancelled and refunded (minus original shipping costs).
If your package is lost or damaged in transit, please contact us immediately at shipping@aylo.com. We will work with the carrier to resolve the issue and arrange a replacement or refund.
Items from the same order may ship separately if they are not all available at the same time. You will be notified if your order is split into multiple shipments. Each item will have its own digital passport delivered immediately upon purchase.
For shipping questions or concerns, please contact us at:
Email: shipping@aylo.com
Phone: [Your Phone Number]
Hours: Monday-Friday, 9 AM - 5 PM EST